We want The Hub to genuinely help you. If, within 7 days of your first payment, you don't feel it gave you content and a plan you'd actually use, email us and we'll refund that payment in full. Just tell us it didn't work for you — you don't have to justify it.
Email support@usethehub.com from the address on your account within 7 days of the charge. We'll process approved refunds back to your original payment method, usually within a few business days.
You can cancel anytime from your account. Cancelling stops all future charges. You keep access until the end of the period you already paid for. We don't automatically refund the current period on cancellation, but the first-week guarantee above always applies to your first payment.
Subscriptions renew automatically. If you were charged for a renewal you didn't intend and reach out promptly, contact us — we're reasonable and will work it out with you.
Optional credits (for example, video credits) are refundable while unused. Once a credit has been spent to generate something, it can't be refunded.
Anything unclear? Email support@usethehub.com and we'll help.